A: We offer several easy ways to get help:

1. Check the Help Center First

   • Browse the tutorials and FAQs (like this one). Many common questions — such as setting up custom domains, QR codes, or managing plan limits — are answered here.

2. Email Support

   • You can reach our team directly at support@genxlink.com.

   • For fastest help, include your account email, your plan type (Free, Pro, or Premium), and a short description of the issue (steps to reproduce, screenshots if possible).

3. Response Times

   • Our team responds Monday–Friday, 9 AM – 6 PM EST.

   • Average response time is 24–48 hours.

   • Premium plans receive priority support.

4. Community & Premium Member Rooms

   • If you’re a GXA Premium Member, check your member rooms for an even better support experience — including priority codes and insider updates.

Tip: Many issues like domain propagation or click tracking resolve on their own within 24–48 hours. If in doubt, send us a quick note and we’ll guide you.